Frequently Asked Questions
Everything you need to know about your Jim Jam The Label order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express delivery options are available at checkout for 1-2 day arrival within the UK.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging with tags attached. Please note that personalized items are non-refundable.
How do I care for my Jim Jam pyjamas?
To keep your sets looking their best, we recommend washing on a gentle 30-degree cycle and avoiding the tumble dryer to preserve the fabric softness.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination and will be calculated automatically at the checkout stage.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay for flexible shopping.